Servicedesk Engineer 12hrs rotational shift

Full-time Other-General

We are looking for a dedicated and skilled Servicedesk Engineer to join our team in Singapore. The ideal candidate will have a solid foundation in IT support, problem-solving skills, and the ability to work effectively in a fast-paced environment.

What You'll Do:

• Provide first-line technical support to users via phone, email, or in-person.
• Troubleshoot hardware and software issues efficiently.
• Manage service requests and incidents using ticketing systems.
• Collaborate with other IT teams to resolve complex problems.
• Maintain documentation of processes and solutions.
• Ensure high levels of customer satisfaction through effective communication.

What We're Looking For:

• Minimum of 1 year experience in IT support or servicedesk role.
• Strong understanding of computer systems, networks, and troubleshooting techniques.
• Excellent communication skills with a customer-oriente...