Servicedesk Agent

Full-time Other-General

We are looking for a dedicated and proactive Servicedesk Agent to join our team in Singapore. The ideal candidate will possess strong problem-solving skills and a passion for delivering exceptional customer service. You will be the first point of contact for our clients, ensuring timely resolution of issues and maintaining high satisfaction levels.

What You’ll Do

• Provide technical support to users via phone, email, or in-person.
• Troubleshoot hardware and software issues effectively.
• Maintain an accurate log of user interactions and resolutions.
• Assist with onboarding new employees on IT systems.
• Collaborate with IT teams to improve service delivery processes.
• Ensure compliance with company policies and procedures.

What We’re Looking For

• Minimum 1 year of experience in a similar role.
• Strong communication and interpersonal skills.
• Ability to work under pressure an...