Service Technician (2 Openings)

Full time Other Installation, Maintenance, and Repair Occupations

Description

Summary

The primary role of Technical Services is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on Resmed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing.

Primary Position Objective

As a Service Technician the primary objective is to troubleshoot and resolve technical issues for all ResMed products. (sleep apnoea devices, life support ventilators and diagnostic devices).

Responsibilities and Accountabilities

Provide technical support for internal and external customers via inbound calls, Teams messaging and emails with a focus on software and device support.

Maintain quality documentation for repair and...