Location
santiago de querétaro, querétaro, Mexico
Posted
June 19, 2026
Job Description
Join our Team
About this opportunity:
Join our committed team at Ericsson as a Service Support Specialist. The scope of this area is to answer the current North America 800 EHS line and act as the first line of response — capturing, logging, and routing both EHS and security incidents.
Ticketing & Escalation
- Collect information from callers
- Implement the ticketing process
- Refer cases to the appropriate EHS Prime for further follow‑through when needed
- Security Incident Reporting
- Execute Security Incident Reporting as part of the scope
What you will do
- Monitors, summarizes information and data to support EHS progress and performance
- Prepares information used for decision making within EHS area
- Provides EHS related advice and support to stakeholders
- Provides information about available documents for key stakeholders
- Supports implementation of inter...