Service Support Manager (ITSM) - 0630-26

Full-time Operations Specialties Managers

Reference:

0630-26

Please note: this job is only available to current employees of Lancaster University

Information Systems Services (ISS) is seeking a Service Support Manager (ITSM) to join our Service Management and Delivery Section(SMD). This is an exciting opportunity to play a key role in shaping and enhancing IT service delivery across the University, supporting staff, students, and visitors through high-quality, customer-centric services.

As Service Support Manager, you will be responsible for the quality, reliability, and effectiveness of IT services within your area, leading the delivery and continual improvement of key IT Service Management processes including Incident, Request, Change, Problem and Knowledge Management.

You willoversee service performance, and work collaboratively across ISS, Professional Services and external suppliers to ensure issues are resolved effectively and opportunities for service enhancement are i...