Job Description
Service Supervisor role is to lead the operational service delivery team (12-15 service Technicians) that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality. The Service Supervisor establishes and maintains good relationships with his/her customers through regular interaction with them. He/she also coaches, leads and motivates the Maintenance Technicians to continuously improve field performance. He/she manages the maintenance operations and variable costs according to the targets. With the help of dedicated repair tendering resources in Customer Service and Administration team, Service Supervisors ensure that repair and callout sales targets are achieved.
Requirements: