Service Reliability Manager (GNSP)

Sky

Full time Operations Specialties Managers
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Location
London, England, United Kingdom
Posted
July 16, 2026

Job Description

We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you’ll enjoy plenty of benefits, plus experiences you’ll only find at Sky. 

What you'll do:

  • Manage shift teamsincluding rota planning / shift cover

    Lead business change / service introduction processes fortheServiceReliability team

    Lead service improvement initiatives network management platform onboarding

    FulfilDuty Operations Manager role as on-call management escalation for operational incidents

    Management reporting for change and incident

    Undertake network audits / compliance activities

    Develop andmaintaineffective communication channels between shift teams, stakeholders, and leadership to ensure seamless operational awareness and responsi...