Service Relationship Associate

Full time Information and Record Clerks

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Service Relationship Associate, review customer needs and proactively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs.

The successful candidate will be responsible for addressing all categories of requests received in designated mailboxes administered by the SR...