Service Recovery Head (Application Support)

Full-time IT & Technology

Job Responsibilities

• Incident Management:
  • Monitoring: Continuously monitor banking systems for any issues or anomalies.
  • Resolution: Quickly respond to and resolve incidents to minimize downtime and impact on business operations.
  • Escalation: Escalate unresolved issues to higher‑level support or development teams.
• Problem Management:
  • Root Cause Analysis: Investigate recurring issues to identify root causes and implement permanent fixes.
  • Documentation: Maintain detailed records of problems and solutions for future reference.
• Change Management:
  • Review: Assess and approve changes to banking systems to ensure they do not disrupt operations.
  • Implementation: Coordinate and oversee the implementation of changes.
• Service Management:
  • SLA Compliance: Ensure that service level agreements (SLAs) are met.
  • Reporting: Generate regular reports on sys...