Location
Kennewick, WA, United States
Posted
July 27, 2026
Job Description
**Job Title: Service Operations Manager** **Job Description**
We are seeking a dynamic Service Operations Manager to lead our hardware repair and preventative maintenance operations in a medical device company. This role is focused on operations leadership, emphasizing the development of systems and processes to ensure efficient service delivery. The manager will work closely with the Service Leadership Team to align operations with company goals and customer expectations.
**Responsibilities**
+ Oversee and lead end-to-end service operations, ensuring KPIs such as repair turn times, throughput, SLA performance, first-time-fix rates, and costs per repair are met or exceeded.
+ Manage resource utilization day-to-day while leading longer-term capacity planning and staffing decisions.
+ Manage the escalation of operational customer issues.
+ Manage the team's annual expense budget, focusing on labor utilization, parts spend, cost per repair, and service margi...
We are seeking a dynamic Service Operations Manager to lead our hardware repair and preventative maintenance operations in a medical device company. This role is focused on operations leadership, emphasizing the development of systems and processes to ensure efficient service delivery. The manager will work closely with the Service Leadership Team to align operations with company goals and customer expectations.
**Responsibilities**
+ Oversee and lead end-to-end service operations, ensuring KPIs such as repair turn times, throughput, SLA performance, first-time-fix rates, and costs per repair are met or exceeded.
+ Manage resource utilization day-to-day while leading longer-term capacity planning and staffing decisions.
+ Manage the escalation of operational customer issues.
+ Manage the team's annual expense budget, focusing on labor utilization, parts spend, cost per repair, and service margi...