Job Description
The Service Operations Junior Manager is responsible for supporting the efficient and effective delivery of aftersales service operations, ensuring timely resolution of service requests, warranty claims, and customer escalations. The role oversees coordination with call centers, dealers, service centers, and vendors to ensure adherence to service level agreements (SLAs), quality standards, and company processes.
This position plays a key role in monitoring service performance, ensuring complete and accurate documentation, and supporting continuous improvement initiatives. The role also assists in managing field service activities, warranty validation, and service partner compliance to enhance overall customer satisfaction and operational efficiency.
Job Description
Service Operations Support
Support the daily management of service requests from call centers, dealers, and authorized service partners.
Moni...