Location
cebu city, central visayas, Philippines
Posted
June 11, 2026
Job Description
Job Description
The Service Operations Engineer – SME (L2 Resolver) provides advanced technical support and subject matter expertise for a primary product or service (e.g., Kafka, Cloud‑native platforms, Messaging, or Security solutions), while progressively supporting adjacent or related technologies.
Key responsibilities include:
Duties & Responsibilities
- Act as L2 resolver for complex or escalated incidents, service requests, and problem tickets for assigned services.
- Serve as a technical SME for one core product/platform while actively expanding knowledge into related services (e.g., streaming + integration platforms, endpoint + network security).
- Troubleshoot production issues across Linux, containerized (Kubernetes), and cloud environments.
- Reproduce and isolate issues in internal environments to support faster RCA and resolution.
- Collaborate with product, engineering, and vendor teams for bug triage, ...