Location
petaling jaya, selangor, Malaysia
Posted
June 05, 2026
Job Description
Core Job Responsibilities
- Provides internship-level support to ensure accurate and timely assistance to customers across supported markets under close supervision, gaining hands‑on exposure to remote support operations, customer engagement and case management processes.
- Supports the remote support team during customer interactions (phone, chat and email) through shadowing and assisted handling.
- Assists with collecting customer information, documenting cases accurately and updating records in the appropriate systems.
- Learn to identify and assess basic hardware, software and reagent‑related issues, escalating as required.
- Supports follow‑up activities on open cases and assists with coordination across off‑hours teams and local country teams.
- Assists with instrument monitoring via dashboard visualization platforms and escalates observations under guidance.
- Participates in proactive analysis and improvement i...