Service manager (permanent)

Full-time Other-General

To manage the After Sales Department to meet the efficiency and financial objectives through the services and products the department provides and to ensure total customer satisfaction in all they're after sales dealings with the branch.

Responsibilities Manage the Department’s daily operations. Manage the Department’s finances. Manage the After Department’s administration. Ensure customer satisfaction. Report on the performance of the Department. Ensure all specified apprentice and Franchise training takes place. Manage people. Execute all agreed projects and maintain the initiative. Quality Requirements Monitor operating controls daily to ensure thorough understanding of department’s operational performance. Achieve the identified operational targets including: a Labour utilisation. Labour productivity efficiency. Labour sales efficiency. Hours per repair order. Lost time. Ensure quality workmanship by achieving the FRFT targets. Ensure all housekeeping standards are maintai...