Service Manager (Kamloops)

Full-time IT & Technology

We are looking for a talented Service Manager to join our team and lead the service department in Kamloops, BC.

Manages service operations, workshop or field, that provide retail or distributor product or application services.

Manages department personnel along with the departmental budget.

Responsibilities

In this role, you will make an impact in the following ways:

• Manage operations to ensure smooth functioning and resolve complex business problems.
• Provide constructive feedback and development opportunities to enhance employee growth.
• Lead continuous improvement by refining processes to meet evolving customer and organizational goals.
• Review key performance indicators regularly to address issues and seize opportunities.
• Ensure work volume and quality meet company standards and achieve customer satisfaction.
• Identify trends and initiate changes to meet goals while maintaining uninterrupted se...