Job Description
We are seeking an experienced Service Manager for a well established mechanical/plumbing contractor client of ours in the Vancouver area. This position will lead lead our clients Service, Maintenance, and Warranty division. This is a key leadership role responsible for overseeing daily operations, driving customer satisfaction, and supporting business growth through strong team management and client relationships.
Responsibilities
-Lead, manage, and support Service Department staff, including technicians
-Plan, coordinate, and oversee all service, maintenance, and warranty activities
-Ensure team objectives, productivity targets, and sales goals are achieved
-Deliver exceptional customer service and maintain strong client relationships
-Address customer concerns and resolve issues promptly and professionally
-Develop and secure new maintenance contracts, including negotiating terms
-Ensure compliance with ind...