Service Manager

Full-time Other

Job Summary

• Responsible for the overall operations of the Business Center as a servicing channel. Ensures strict implementation and consistent compliance to the policies and procedures of the bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service‑related initiatives geared towards total customer satisfaction, including branch profitability.
• Willing to be assigned in the following location: Biñan LIIP

Responsibilities

• Manages the overall ATM services of the BC—ensures ATM availability and required level of cash.
• Ensures BC compliance to regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees, and revenues from bank products, cross‑selling referrals, and other business initiatives.
• Responsible for managing the risk area with...