Job Description
The Service Management Advisor possesses an advanced understanding of ITIL process and principals. Responsibilities include the oversight of service delivery processes, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPI’s) for information technology services across the organization are delivered according to industry and contract specifications and to support the business with industry best practices by implementing system controls, service delivery within incident, request, problem management, knowledge management and change approval boards, standards, and processes. The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specificerships, alliances andor ventures. Oversees market analysis, monitors competitive activity, and identifies client needs. Provides leadership in the planning, design, due diligence, and implementation of strategic bus...