Job Description
The Service Drive Process Trainer standardizes the road-to-the-sale within the service lane. They ensure that valets, porters, greeters, and advisors operate as a cohesive unit, following proven protocols to eliminate bottlenecks and provide a premium customer experience.
Location
Dallas, TX
Key Responsibilities
Workflow Optimization: Map and refine the physical movement of vehicles on the drive to ensure no customer is left waiting and the lane remains clear for incoming traffic.
Service Lane Protocol Training: Instruct staff on the 11 key processes, including proper meeting and greeting, vehicle walk-arounds, and the active delivery phase.
Digital Integration Coaching: Train teams on the seamless use of iPads or mobile devices for digital multi-point inspections (MPIs), photo documentation, and electronic check-ins.
Standardized Word Tracks: Develop and implement scripts for greeters and advisors...