Location
Surakarta, Central Java, Indonesia
Posted
July 20, 2026
Job Description
Job Description:
- Analyze and improve the overall customer service experience.
- Promote and oversee the implementation of service-related governance and performance indicators (KPIs).
- Develop, review, and maintain Customer Service department SOPs to ensure standardization, alignment, and effective implementation.
- Monitor departmental performance and oversee budget allocation and utilization.
- Translate between Indonesian and Mandarin (spoken & written)
Job Requirements:
- Minimum 3 years of experience in a Head Office (HQ) logistics environment or Customer Service. Fresh Graduate are welcome to apply
- Fluent in English and Mandarin; proficiency in Mandarin is highly preferred.
- Strong data processing and analytical skills.
- Ability to work effectively under pressure.
- Willing to travel for business pu...