Job Description
The opportunity
The role requires candidate to independently lead and execute on following service excellence pillars:
• Continuous improvement
• Quality management system
• Voice of Customers (VOC)
The candidate must be a self-starter and should be able to demonstrate thought leadership, should be able to independently drive change, manage multiple stakeholders and must possess strong communication & technical skills.
Core Responsibilities:
Continuous improvement
• Independently manage and develop strong pipeline of improvement ideas by running workshops.
• Have strong experience in executing and mentoring improvement projects
• Guide operations and quality team on Quality tools, Techniques & PI/ CI
• Be a change agent and should be able to drive quality culture in operations
Quality management system
• Take lead in setting up SLA, KPI’s, work with Operations an...