Service Excellence Coordinator

Full-time Information and Record Clerks

Overview

Mayflower Hospital is seeking a highly professional, service-oriented, and result-driven individual to manage front office operations while supporting patient acquisition and coordination activities. The role requires excellent English communication skills, strong interpersonal abilities, and a patient-centric approach to ensure a seamless experience for all patients and visitors.

Key Responsibilities

Front Office Management

· Welcome and assist patients, attendants, and visitors in a professional and courteous manner.

· Manage appointment scheduling, registrations, and patient records.

· Handle inbound calls, emails, and digital inquiries efficiently.

· Coordinate with consultants, nursing staff, and other departments to ensure smooth patient flow.

· Maintain accurate documentation and front office reports.

Sales & Patient Coordination

· Respond to inquiri...