Location
Mandaluyong City, Metro Manila, Philippines
Posted
July 20, 2026
Job Description
Service Excellence and Restaurant Training Manager
Location: Mandaluyong City
Job Summary
The Service Excellence and Restaurant Training Manager is responsible for elevating customer experience by developing restaurant teams through structured learning programs, coaching, and operational excellence initiatives. This role partners closely with Operations to build high-performing restaurant teams.
Key Responsibilities
- Develop and execute service excellence and restaurant training programs.
- Lead FOH capability-building initiatives across restaurant branches.
- Conduct coaching, workshops, and leadership development sessions.
- Monitor service quality through audits and performance evaluations.
- Create training modules, learning materials, and operational manuals.
- Analyze guest feedback and identify opportunities for continuous improvement.
- Supp...