Location
Rockford, IL, United States
Posted
July 27, 2026
Job Description
Job Title: Service EngineerJob Description
The Service Engineer provides advanced technical support to field service technicians and customers by troubleshooting and repairing industrial equipment remotely and on-site. This role combines electrical and mechanical diagnostics, customer support, and coordination with internal teams to ensure machines operate reliably and meet performance expectations. The position involves a mix of phone and email support from the facility and periodic travel to customer sites for complex repairs.
Responsibilities
+ Provide remote technical support to field service technicians while they perform repairs, offering step-by-step guidance to resolve complex issues.
+ Support customers directly via phone and email when their machines are not operating, troubleshooting problems and recommending corrective actions.
+ Travel to customer sites to perform complex repairs that require advanced technical knowledge in both electrical ...
The Service Engineer provides advanced technical support to field service technicians and customers by troubleshooting and repairing industrial equipment remotely and on-site. This role combines electrical and mechanical diagnostics, customer support, and coordination with internal teams to ensure machines operate reliably and meet performance expectations. The position involves a mix of phone and email support from the facility and periodic travel to customer sites for complex repairs.
Responsibilities
+ Provide remote technical support to field service technicians while they perform repairs, offering step-by-step guidance to resolve complex issues.
+ Support customers directly via phone and email when their machines are not operating, troubleshooting problems and recommending corrective actions.
+ Travel to customer sites to perform complex repairs that require advanced technical knowledge in both electrical ...