Service Engineer

Full-time Tecnologías de la Información

Job Summary:

Supermicro is looking for a Service Engineer to provide remote support in the Avenida Ribera Baja area of Álava, Spain, for the customer CoreWeave, with a combination of dedicated support and helpdesk support.

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Responsibilities:

• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment.
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times.
• Ensure escalation situations are managed and corrected quickly and professionally.
• Provide 2nd line support to the reseller/distributors in all aspects of customer support.
• Work with Technical Account Manager, Service Manager, and Product Manager to d...