Job Description
1. Service Operations Management
Comprehensively responsible for the construction and operation management of the company's after-sales service system;
Develop and implement annual operating goals, budgets and workplans for the service sector;
Establish and optimize service procedures, standard operating procedures (SOP) and management system;
Overseeing the operation of the various regional service centers to enhance the overall service efficiency and quality.
2. After-sales service management
Be responsible for the integrated management of equipment installation, commissioning, repair, maintenance and technical support work;
Establish equipment failure analysis and prevention mechanisms to improve equipment attendance and customer satisfaction;
Oversees the handling of major failures and customer complaints and promotes closed-loop management of issues;
Promote the digital construction of services and improve the management of services.
3. A...