Location
Waukesha, WI, United States
Posted
July 15, 2026
Job Description
Description
We are seeking a customer-focused Service Desk Technician to support a high volume of incoming support requests for a growing IT team in Waukesha. This role will primarily handle phone-based support, with additional support provided through chat and email channels.
The ideal candidate will excel at delivering exceptional customer service while resolving a variety of Tier 1 technical support issues. Most tickets involve password resets, account access requests, and other basic troubleshooting tasks. Comprehensive training and a well-established knowledge base are available, making this an excellent opportunity for candidates with strong communication skills and a passion for helping users.
Key Responsibilities
+ Provide Tier 1 technical support via phone, chat, and email.
+ Resolve password reset and account access requests.
+ Troubleshoot basic hardware, software, and Windows-related issues.
+ Document support requests and resolu...
We are seeking a customer-focused Service Desk Technician to support a high volume of incoming support requests for a growing IT team in Waukesha. This role will primarily handle phone-based support, with additional support provided through chat and email channels.
The ideal candidate will excel at delivering exceptional customer service while resolving a variety of Tier 1 technical support issues. Most tickets involve password resets, account access requests, and other basic troubleshooting tasks. Comprehensive training and a well-established knowledge base are available, making this an excellent opportunity for candidates with strong communication skills and a passion for helping users.
Key Responsibilities
+ Provide Tier 1 technical support via phone, chat, and email.
+ Resolve password reset and account access requests.
+ Troubleshoot basic hardware, software, and Windows-related issues.
+ Document support requests and resolu...