Location
Golden Valley, MN, United States
Posted
July 19, 2026
Job Description
TEKsystems currently has a Service Desk opportunity available with a client in Golden Valley, MN. Ideally looking for someone with some exposure to corporate help desk environments, but open to other environments such as military experience. Also, would prefer someone that can speak to some of the top skills below. Feel free to apply to learn more.
Description
This desk is a level 1 to 1.5. They resolve about 60-65% of their calls on the first call. Whatever isn’t resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups. The shift for this role will ideally be 8:00am to 5:00pm.
Top Skills
• 2 – 3 years of phone support experience in a corporate environment
• Experience supporting Mobile Devices and iPad or tablets
• Experience with Win 10 and Active Directory
• 2 years of Service Desk experience
• Mu...
Description
This desk is a level 1 to 1.5. They resolve about 60-65% of their calls on the first call. Whatever isn’t resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups. The shift for this role will ideally be 8:00am to 5:00pm.
Top Skills
• 2 – 3 years of phone support experience in a corporate environment
• Experience supporting Mobile Devices and iPad or tablets
• Experience with Win 10 and Active Directory
• 2 years of Service Desk experience
• Mu...