Service Desk Support Officer at Old Mutual Kenya

Confidential

Full-Time Other-General
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Location
Kenya, Kenya, Kenya
Posted
July 20, 2026

Job Description

Job Description

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.


Service Desk Support Officer

KEY RESPONSIBILITIES

  • Manage and resolve end user calls logged onto the Helpdesk system

  • Develop accurate reports regarding the progress of all categories of registered tickets on helpdesk and circulate the same on a daily basis

  • Perform software/hardware installation, updates including formatting, hot swapping, ghosting etc. on all HQ and branch support PCs

  • Perform telephone support/online support to various functions of the organization

  • Ensure full compliance of McAfee antivirus DAT updates on all Desktops and Servers

  • P...

    • Job Details

    • Job Type
      Full-Time
    • Category
      Other-General
    • Date Posted
      July 20, 2026
    • Application Deadline
      August 29, 2026