Job Description
Service Desk Support
Location: Chippenham
We are looking to grow our team with committed people to provide excellent customer support for our customers across the region.
The role
We are seeking a motivated Service Desk Support to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application related issues, and ensuring seamless IT service delivery. This role requires a strong problem solving mindset, excellent communication skills, and a passion for customer satisfaction. They will be res ponsible for incoming issues and service requests, categorizing and managing their workload .
This role is Monday Friday, with core hours of 9:00 17:30. There may be a requirement to work the occasional
weekend.
Transferable Skills and Experience
• Process orientated
• Comfortable with working towards SLAs and KPIs...