Service Desk Supervisor - Technical Support and Helpdesk

Full-time Other-General

Splz Associate Infra Engg Job Title: Technical Support / Helpdesk Designation: Service Desk Supervisor Location: Mangalore_Block C Job Summary: The Service Desk Supervisor is responsible for overseeing the technical support and helpdesk operations, ensuring that all technical issues are resolved efficiently and effectively. The ideal candidate will possess strong technical troubleshooting skills and a deep understanding of IT systems and processes. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional customer service. Responsibilities: Lead and manage the service desk team, providing guidance and support to ensure high-quality technical assistance. Monitor and analyze support tickets to identify trends and areas for improvement in service delivery. Develop and implement processes and procedures to enhance the efficiency of the helpdesk operations. Provide advanced technical troubleshooting for complex issues escalated from the support te...