Job Description
IT SERVICE DESK ADMIN
Responsibilities:
• Initial point of contact for users requiring assistance with information technology Issues, including requests and issues primarily via telephone and ticketing portal
• Timely acknowledgement of requests and issues, executing initial triage / information gathering / remediation activities and logging requests including executing follow-up and escalations as per company policies
• Ensure departmental compliance with internal controls and policies
• Respond to requests for assistance via phone, ticket and/or remote desktop support to remote offices/users
• Ability to troubleshoot PC hardware, LAN/Network, and software issues, providing accurate, timely and creative solutions, and escalating more complex problems to Tier 3 staff
• Install/configure desktop software as required
• Familiarity with peripheral devices associated with computers, as well as mobile devices
• Maintain a general understanding of...