Service Desk Specialist

Full-time Management & Operations

Hiring: Service Desk Analyst – Level 1 (Japanese Speaker)

Location: Malaysia

Employment Type: Permanent

We are looking for a Service Desk Analyst – Level 1 to join a global IT support team and provide first‑line technical support in a fast‑paced environment.

Requirements

• Proficiency in Japanese
• Good command of English
• 2+ years of IT Service Desk / Help Desk experience
• Strong knowledge of Windows 10, O365, Active Directory, and Microsoft Office Suite
• Experience troubleshooting laptops, desktops, printers, iPhones/iPads, and MAC devices
• Familiarity with ServiceNow (ITSM) is an advantage

Key Responsibilities

• Provide Level 1 IT support via phone, email, and chat
• Troubleshoot hardware, software, and Office 365 issues
• Manage incidents and service requests through ServiceNow
• Support Active Directory user administration ...