Service Desk Shift Lead

Full-time Computer Occupations

Do you enjoy helping customers resolve issues and keeping services running smoothly? Are you looking for a role where you can take the lead, support others and make a real impact every day?

This is your chance to join a supportive team where you will be the first point of contact for customers and play a key role in keeping essential services running. You will work on site in Farnborough as part of a 5 day shift pattern, taking ownership of incidents and problems from start to finish. You will also support your shift team, help keep everything running smoothly and contribute to a positive and collaborative working culture. 

What you'll be doing:

Acting as the primary contact point for customers to report incidents, problems, enquiries and service requests.

Managing incidents and problems through their full life cycle and resolving as many as possible at first contact.

Recording and maintaining accurate information in line with operational pr...