Service Desk Representative

TEKsystems

Full-time other-general
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Location
Detroit, MI, United States
Posted
July 19, 2026

Job Description

Description
Service Desk Representatives support multiple locations, private practices, hybrid locations, home, or anywhere in the world. Support for these devices and technologies include but not limited to: desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, and technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines.
Service Desk Representatives support a wide variety of software, including Microsoft Windows operating systems and Microsoft applications, MacOS, iOS, Android OS, Epic EMR, PeopleSoft, ServiceNow, Citrix Applications, Active Directory, Webex, VPN technologies, Duo multi-factor authentication, and other business applications. Representatives may coordinate with other teams or departments to resolve user problems.
Service Desk Representatives assist with safeguarding the security of the organization by following establ...