Location
navi mumbai, maharashtra, India
Posted
July 01, 2026
Job Description
Experience :
- Total Experience: 0 - 2 Years
- Freshers will also do
Academic Qualification
Any Graduate (First Class Academics Record)
BE / BSC Computer science will be preferred
Role Responsibilities:
- Handle IT support requests through phone, chat, and email .
- Monitor support queues and ensure tickets are handled within defined SLAs .
- Troubleshoot and resolve basic technical issues remotely by guiding users or taking remote access.
- Escalate unresolved or complex issues to higher-level IT support teams when required.
- Coordinate with internal technical teams to follow up on open incidents and problem tickets .
- Prepare basic reports related to...