Location
MacDill AFB, FL, United States
Posted
July 25, 2026
Job Description
**Req ID:** RQ224947
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret/SCI
**Public Trust/Other Required:** None
**Job Family:** IT Infrastructure and Operations
**Skills:**
Incident Management,ITIL Practices,Problem Management
**Certifications:**
CompTIA Security+ CE | CompTIA - CompTIA
**Experience:**
3 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
GDIT is looking for a **Service Desk Lead** to direct all aspects of Service Desk operations for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.
As the Information Technology **Service Desk Lead** for the CITS Program, assists with leading, training and providing oversight to the Service Desk teams. Provides subject matter expertise on Service Desk knowledge, ACD, capabilities, customer focus and ITSM processes. Provides support to the Chan...
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret/SCI
**Public Trust/Other Required:** None
**Job Family:** IT Infrastructure and Operations
**Skills:**
Incident Management,ITIL Practices,Problem Management
**Certifications:**
CompTIA Security+ CE | CompTIA - CompTIA
**Experience:**
3 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
GDIT is looking for a **Service Desk Lead** to direct all aspects of Service Desk operations for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.
As the Information Technology **Service Desk Lead** for the CITS Program, assists with leading, training and providing oversight to the Service Desk teams. Provides subject matter expertise on Service Desk knowledge, ACD, capabilities, customer focus and ITSM processes. Provides support to the Chan...