Service Desk Lead: Data-Driven, AI-Enabled Excellence

Full-time Other-General

NCS Group in Singapore seeks a Service Desk Manager to oversee team operations ensuring high customer service quality and SLA compliance. This role focuses on data analytics for continuous service improvement, integrating customer feedback, and leveraging AI technologies. With at least 5 years of management experience, the ideal candidate has a proven track record in service excellence and team development. Strong leadership skills and familiarity with ITIL are essential. This position offers opportunities to drive innovation and transformation in service desk operations.
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