Service Desk Intern (6 - 12 months) - Cantonese Speaking

Lenovo

Full-time Information and Record Clerks
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Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted
July 26, 2026

Job Description

Description and Requirements

Responsibilities:

  • Assist the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.
  • Log and manage incidents and service requests in the ITSM tool ServiceNow, BMC Remedy).
  • Perform initial diagnosis and attempt to resolve issues related to:
  • Password resets and account access
  • Email and collaboration tools
  • Operating system and basic hardware troubleshooting
  • Network connectivity (Wi-Fi, VPN)
  • Standard applications Microsoft Office, browsers)
  • Escalate unresolved issues to L2/L3 support or relevant teams, following defined SLAs.
  • Monitor open tickets and ensure timely follow-up and closure.
  • Maintain detailed and accurate documentation of user interactions and solutions provided.
  • Provide status updates and communication to users on ticket progress.
  • Follow knowledge base articles and...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      July 26, 2026
    • Application Deadline
      September 04, 2026