Location
woodlands, north, singapore country, Singapore
Posted
July 15, 2026
Job Description
We are looking for a Service Desk Support Engineer to support our customers across cloud, cybersecurity, backup, network, and end-user IT environments.
This role is suitable for someone who enjoys troubleshooting, communicating with customers, managing tickets properly, and learning across different technologies. The role will also involve simple technical presales support, such as understanding customer requirements, preparing basic solution recommendations.
Most support work can be handled remotely, with occasional onsite visits to customer sites when required.
Key Responsibilities
- Provide remote IT support to customers for day-to-day technical issues.
- Troubleshoot Microsoft 365, Windows, email, Wi-Fi, endpoint, and basic network-related issues.
- Support and perform basic administration for Microsoft 365 and Microsoft Azure environments.
- Assist with backup monitoring, troubleshooting, and recovery tasks u...