Service Desk Engineer – ServiceNow & End User Computing (EUC)
Astra North Infoteck Inc.
Full-time
Computer Occupations
Location
London, Ontario, Canada
Posted
July 01, 2026
Job Description
Job Description
Work Location: London, ON - Onsite – 5 days a week
Experience Required: 6–8 years
Role Description
Ability to analyze problems and develop creative solutions Knowledge of ServiceNow ticketing tool Understanding of ITIL and ITSM processes
Key Responsibilities
Manage and lead Service Desk and Deskside teams (L1 & L2 analysts) Handle support across multiple channels: calls, chat, self-help, and email Act as the Single Point of Accountability (SPOC) for Service Desk and Deskside delivery Ensure training, knowledge management, and skill development for the team Track and report Service Desk performance metrics Provide hands-on support for infrastructure-related customer issues Perform hardware deployment, including hardware and OS refresh activities Provi...