Location
, , philippines, , , philippines, Philippines
Posted
June 09, 2026
Job Description
Responsibilities
The Service Desk Analyst will be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global ServiceDesk Team. Tasks will include but not limited to: Phone, Email, Self-service, Chat Incident Management. Additionally, tasks will include managing all interactions through request management, installing software, L1 troubleshooting, remote management, Escalation and Priority Mgmt while providing an exceptional customer experience. The Service Desk Analyst will also be the first line of support to our business partners and will develop omni-channel support and relations on a Global Level.
- Provide L1 Support through all Business Interactions in accordance with IT Global Policies & Procedures
- Resolve L1 incidents within given SLA’s
- Meet the KPI outlined.
- Collaborate withL2 and L3, Inicdent Mgmt Teams
- Build and document IT procedures for training purposes (Knowledge Base Managemen...