Service Desk Engineer — First-Call Support & Troubleshooting
ALPHAEUS PTE. LTD.
Full-time
Other-General
Location
singapore, singapore, Singapore
Posted
July 15, 2026
Job Description
ALPHAEUS PTE. LTD. in Singapore is seeking an IT Helpdesk professional to provide first-call resolution via phone and email, performing initial troubleshooting and escalating as required.
You will own cases, communicate status updates within service levels, and ensure timely follow-up until closure with accurate information. The role involves managing customer expectations and notifying the Team Lead about unusual surges in requests, with a rotating 12-hour shift pattern including day and night
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