Service Desk Engineer (East) - Up to 3.2k+Shift Allowance - PS-CY023
ALPHAEUS PTE. LTD.
Full-time
Other-General
Location
singapore, singapore, Singapore
Posted
July 25, 2026
Job Description
Responsibilities
- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
- Perform first level troubleshooting on all reported incidents and elevate incidents to 2nd level resolver groups as per work instructions
- Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
- Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.
- Min Higher Nitec in IT related fields
- Min 1 year En...