Service Desk Analysts

Fujitsu

Full-time Computer Occupations
Apply Now
Location
Wellington, Wellington, New Zealand
Posted
April 12, 2026

Job Description

About the role

This role provides primary Service Desk support that includes:


Incident Management:


  • Incident detection and recording
  • Classification of all incidents and 1st / 2nd level support
  • 1st / 2nd level investigation and diagnosis
  • 1st / 2nd level Resolution and Recovery
  • Incident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management Procedure
  • Incident closure

    • This role is based in Wellington and offers hybrid working.


    Responsibilities and Accountabilities


    Key responsibilities will include but not be limited to the following:


  • Provide End Users with a high level of Customer Service throughout all communications such as initial contact

  • Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure

  • Provide 1st / 2nd level support for the investiga...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      April 12, 2026
    • Application Deadline
      May 22, 2026