Service Desk Analyst with Dutch (K/M)

Experis

Permanent Information and Record Clerks
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Location
Warsaw, Masovian Voivodeship, Poland
Posted
July 14, 2026

Job Description

Job Description

For our client we are looking for a candidate for the position of Service Desk Analyst with Dutch (K/M).


Your responsibilities:
  • As a Service Desk analyst, you will act as a first and single point of contact for all IT related issues
  • Dealing with incoming calls (Phone /Email/ Web and Chat) in a professional, courteous manner
  • Correctly logging incidents/requests, categorizing and prioritizing, assigning them to the correct team (if not first time fix (FTF)) in line with the defined procedures
  • Conducting full and through diagnostics with end users to enable first time fix
  • Ensuring all incidents/requests are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
  • Managing incidents through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
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    Job Details

    • Job Type
      Permanent
    • Category
      Information and Record Clerks
    • Date Posted
      July 14, 2026
    • Application Deadline
      August 23, 2026