Job Description
We have a job opportunity for Service Desk Analyst with our client in Spain, please send the resume to
Technical profiles are required with Service Desk ticketing experience and monitoring tools knowledge, the Service Desk technician will be under the close supervision of the Team Leader and will report to the Service Desk Head of Unit.
The Service Desk is Responsible for the full cycle management of service requests and incidents, collecting, recording, and resolving technical issues at the Tier 1 level, and escalating higher complexity incidents as needed. It is also responsible for the monitoring of the corporate ICT infrastructure. In addition, the Service Desk performs support duties at various levels for the following IT processes: Major Incident, Problem, Change and Configuration Management
Required Technical Skills
The resource MUST have the following skills and experience:
- A minimum of 2 years of experience in a S...