Location
Oshkosh, WI, United States
Posted
July 22, 2026
Job Description
Position Overview
We are seeking Service Desk Technicians to provide first-level technical support for end users in an enterprise environment. This role will support employees through phone, email, and chat while troubleshooting a variety of hardware, software, and access-related issues.
This service desk team is based in Oshkosh, WI. This position is fully onsite.
Responsibilities
+ Serve as the first point of contact for technical support requests.
+ Respond to issues and inquiries via phone, email, and chat.
+ Troubleshoot and resolve common end-user issues related to Microsoft applications, access requests, and general desktop support.
+ Create, update, and manage tickets using ServiceNow.
+ Escalate complex issues to the appropriate support teams when needed.
+ Document issues and resolutions to ensure accurate tracking and follow-up.
+ Support users during ongoing technology initiatives, including Microsoft ...
We are seeking Service Desk Technicians to provide first-level technical support for end users in an enterprise environment. This role will support employees through phone, email, and chat while troubleshooting a variety of hardware, software, and access-related issues.
This service desk team is based in Oshkosh, WI. This position is fully onsite.
Responsibilities
+ Serve as the first point of contact for technical support requests.
+ Respond to issues and inquiries via phone, email, and chat.
+ Troubleshoot and resolve common end-user issues related to Microsoft applications, access requests, and general desktop support.
+ Create, update, and manage tickets using ServiceNow.
+ Escalate complex issues to the appropriate support teams when needed.
+ Document issues and resolutions to ensure accurate tracking and follow-up.
+ Support users during ongoing technology initiatives, including Microsoft ...