Service Desk Analyst

Full-time other-general

What Success Looks Like In This Role

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have

• :Bachelors Degree or High School Diplom
• aMinimum 2+ years’ experience in area of responsibilit
• yRetail experience is a plu

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