Service Desk Analyst – ITIL/ITSM/HEAT Expert
DataFin Recruitment
Full-time
Database, Analytics & BI, Technical Support & Administration
Location
cape town, western cape, South-Africa
Posted
July 18, 2026
Job Description
DataFin Recruitment is seeking a Service Desk Analyst in Cape Town, South Africa. The ideal candidate must have Matric/Grade 12, a relevant IT qualification, and ITIL Foundation certification. A minimum of 5 years’ experience in an enterprise customer environment is essential, with proficiency in ITSM and HEAT. Responsibilities include logging incidents, providing 1st line support, and keeping users informed of progress. Applicants must possess excellent communication skills and a strong attention to detail.
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